The Return Material Authorization Flow describes the overall process where customer complaints are handled by the Quality Assurance Department. A claim handling process has been established so that the Quality Assurance Section can conduct a solid analysis and provide a prompt response to the customer. Should the customer reject the shipped products, the Quality Assurance Section will investigate the nature of rejection, based on the claim report filed by the customer, and ensure that the appropriate course of action be promptly taken.

The claim reports are then reviewed by the Quality Control Section and submitted to the relevant Departments, thereby enabling any feedback to the manufacturing process to prevent a relapse and improve reliability.

New methods and techniques of analysis, including the use of new equipment are constantly being introduced to reinforce our efforts at analysis.